We are a team of 15 experts with over 10 years of experience in real estate assistance, cold calling, medical coding, data entry, marketing, and research to help grow businesses.
If you are looking for the best real estate virtual assistant, cold caller, medical coder, transcriptionist, and marketing services to grow your business online, we are here to help. We are a team of experts with extensive experience in real estate, revenue cycle management, development, and marketing, and we’ll guide you every step of the way.
Our Core Values
Abhijit Sikdar, Founder – Top-Notch Virtual Helpdesk
Abhijit has been active in the BPO sector since 2017 as a dedicated full-time freelancer. He brings expertise in real estate lead generation, research, marketing, business development, team lead, administrative support, content create, back-office management, and various other roles. Through his highly dedicated performance, clients consistently encouraged him to become independent, help others grow alongside him, and bring diverse ideas together under one vision.
Inspired by this encouragement, Abhijit founded Top-Notch Virtual Helpdesk with the mission of creating job opportunities for individuals seeking better career prospects and helping the clients to solve their problems. His ultimate goal is to build the BPO into a hub of opportunity for the next generation of talented professionals and big dreamers over the coming years.
He is a well-organized professional who fosters strong relationships with clients by delivering high-quality work. He has consistently demonstrated dedication and commitment to the organization through his efficient management and hard work. His primary role is to find the clients and build relation with them and assign their projects to the most suitable team members and monitor their work.
Over the past 8 – 9 years, Abhijit has continuously developed and enhanced his skill set, enabling him to support colleagues and inspire clients through his growth and outstanding work and creative thinking.
He believes in “Leadership is not about being in charge. Leadership is about taking care of those in your charge.”
When you believe in our work, it is our responsibility to give our best effort and elevate your business to a top-notch position in the marketplace.
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Lucy Davies, CEO – Top-Notch Virtual Helpdesk
After graduating from MUC Women’s College, Burdwan in 2012 with a degree in Arts, she began her career in the IT sector, working in a BPO (voice process) in Durgapur in 2013. She later moved to Kolkata and eventually settled in her hometown, Burdwan, where she worked for 7 years in non-voice BPO roles as an executive freelancer.
She is highly skilled in marketing, presentations, client meetings, back-office support, and more, truly an all-rounder and a virtual entrepreneur. Creative, career-oriented, and practical, she is always eager to learn, try new things, and take on challenges. Her professional attitude, efficiency, and dedication to hard work define her approach. She doesn’t believe in perfection; as she puts it, “No one is perfect, but we can always make things better.”
Abhijit and Lucy were co-workers at a BPO. After both left their jobs, they came up with the idea to start their own BPO. She now hires unemployed young talents and tech-savvy individuals who are eager for an opportunity to chase their dreams. Because she believes without a dream you cannot go anywhere, she believes “Big Dreamers Bring Changes and Hard Workers Create A History”. Top-Notch Virtual Helpdesk is the place of teamwork, dream work.
Why Choose Us?
Why Choose Us?
✍ Industry-Specific Expertise
Our team includes experienced professionals with deep knowledge in real estate, healthcare RCM, finance, solar industry, and legal support — ensuring your tasks are handled with precision and compliance.
✍ Cost-Effective Solutions
Save up to 70% compared to in-house staffing without compromising on quality. Our services are designed to maximize your ROI.
✍ Time Zone Compatibility
We offer 24/7 support with team members available across multiple time zones to match your business hours.
✍ Proven Track Record
We’ve helped clients increase productivity, reduce overhead costs, and focus on what they do best — running their business.
✍ Fast Internet
All our virtual assistants are equipped with high-speed internet to ensure uninterrupted communication and smooth workflow at all times.
✍ Data Security & Compliance
We adhere to strict confidentiality standards and compliance protocols.
✍ Trained & Vetted Professionals
All our virtual assistants undergo a rigorous selection and training process to ensure top-tier performance and reliability.
✍ Customized Service Plans
Get tailored solutions based on your specific business goals — whether it’s lead generation, claims processing, cold calling, contract review, or admin tasks.
✍ Hourly or Monthly Contracts
Choose the flexibility that suits your workflow, whether you need short-term hourly assistance or a consistent monthly engagement.
✍ Hire an Individual or a Team
Whether you need one dedicated virtual assistant or a full team to manage your operations, we provide the right talent to match your business goals.
✍ Fast Onboarding
Our streamlined onboarding process ensures you’re up and running with your dedicated assistant in no time.
✍ Seamless Communication
Stay in control with regular updates, real-time collaboration tools, and dedicated managers, team leaders, team members for smooth coordination.